Contact MetisTools
Contact us if you have questions about the video player tools, notice a playback issue, want to report misuse or need clarification about our responsible testing policy.
What to Include
If you are reporting a playback problem, include the tool page, browser name, device type, error message and whether the link is M3U8, MP4 or MPD. Do not send private, confidential or unauthorized video links by email.
Response Time
We review messages as soon as practical. Response time may vary depending on the question and the amount of technical context provided.